Refund Policy
At Perkinix Creative Lab LLC, we stand behind the quality of our Sweatshirt. If you are not fully satisfied with your purchase, we are here to help. Please review the following return and refund guidelines carefully.
Return or Refund Request Time Frame
If you experience any issues with your order, please contact us within 30 days from the invoice date.
Requests submitted after this period may not be eligible for review.
Non-Returnable Items
The following items cannot be returned or exchanged:
- Custom or personalized products made to your specific specifications
- Items that have been worn, washed, or altered after delivery
- Products returned after the 30-day return window
How to Initiate a Return
To start a return, please follow these steps:
- Contact us atadmin@perkinixco.com with your order number and reason for the return
- Our team will respond within 1–2 business days with return instructions
- Ship the item back to the address provided in our return authorization
- Include your order number inside the package for faster processing
Return Shipping
The customer is responsible for return shipping costs unless the return is due to a defect or error on our part (e.g., wrong item, print defect, or damaged product). In such cases, we will provide a prepaid shipping label or reimburse shipping costs.
Defective or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery atadmin@perkinixco.com.
Include the following in your message:
- Your order number
- Clear photos of the defect or issue
- A description of the problem
We will arrange a replacement or full refund at no additional cost to you.
Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed as follows:
- Refunds are issued to the original payment method
- Processing time: 5–10 business days after we receive the returned item
- Your bank or credit card company may take an additional 2–5 business days to post the refund to your account
Exchanges
We offer exchanges for items of equal value, subject to availability. To request an exchange, contact us atadmin@perkinixco.com with your order number and the item you would like instead. If the replacement item is a different price, we will adjust accordingly.
Late or Missing Refunds
If you haven't received your refund within the expected timeframe:
- Check your bank account or credit card statement again
- Contact your bank or credit card company, as processing times vary
- If you've done both and still have not received your refund, contact us atadmin@perkinixco.com
Contact Us
For any return or refund inquiries, please reach out to us:
Perkinix Creative Lab LLC
Email:admin@perkinixco.com
Phone: +1 (956) 503-7304
Address: 724 Roseneath Ave, Jackson, MS 39203